| Monday to Friday | 08:00-16:00 |
| Saturday, Sunday, Holiday | CLOSED |
| Monday to Thursday | 08:00-17:00 |
| Friday | 08:00-14:00 |
| Saturday, Sunday, Holiday | CLOSED |
The vehicle lights up "Service due since ...... KM". The best thing is to call Robert (Monday to Friday from 08:00-16:00) so you do not have to wait. He will give you an appointment. Click the image of Robert and your computer dials his number (or dial by hand +4367761950449). If he does not answer, he will certainly call you back. If you have a workshop date between the 26th and 5th, you do the readout too! Please report in the office and ask for "readout". We do not read out automatically !!!
"Engine electronics", "Brakes" or "AD Blue" are illuminated in the vehicle. The best thing is to call Robert: Monday to Friday from 08: 00-16: 00. Click on the image on the left or dial +4367761950449 and you will be connected. If Robert does not answer, he will certainly call you back.
Any damage must be reported without delay (immediately) to the company. Mr. Rötzer will inform you about the further procedure. Important! Each accident requires an accident report. If mobile phone photos from the opponent's vehicle (opponent's license tag must be present on a photo) are available, this is quite "super".
Please come directly into the company with the accident report and the mobile phone photos. The vehicle will be inspected by the insurance company and then repaired by us. During the repair period, we will provide you with a replacement vehicle if possible.
If your own car was damaged, a damage deductible is due. The damage insurance requires a deductible of 750.--, but at least 10% of the damage to the own car.
If a third party vehicle has been damaged, this also results in a deductible for liability. Here the insurance claims the first 750.-- Euro from the opposite party's damage! The insurance company determines the "guilty" on the basis of the information given by the accident participants. If the company Taxoil is the culpable part (according to insurance), then the deductible is to be paid for the damage caused (the first 750.-- Euro of the opposite party's damage). This means: Even if you feel absolutely innocent, the company must pay - and therefore, unfortunately, you too.
The deductible is due immediately, but at the latest when picking up the repaired vehicle !!!
Example 1: You hit the curb, damage € 150.--. You pay € 150 since the damage is under the deductible limit and no opposing party is present.
Example 2: Example 2 – An unknown person damages your car and commits hit and run; You feel innocent. Damage is 1,200 .-- Euro. You pay the damage deductible at 750 .-- plus VAT.
Example 3: You are briefly distracted and hit the preceding car's rear. The damage to your car amounts to 1300.-- Euro and € 900.-- to the opposite party's car. You pay the damage deductible at € 750.-- and the liability deductible at € 750.--. Together, you pay € 1500.-- plus VAT = € 1800.--.
Example 4: You nod off momentarily and hit a streetlight. The damage to your own car is € 15,000.-- and € 2900.-- to the lightpole. You pay the damage deductible at 10% of the damage = € 1,500.-- and the liability deductible of € 750.--. Together, you pay € 2250.-- plus VAT = € 2700.--.
Important! A photo at the scene of the accident says more than many words afterwards. Also photograph your opponent's damage!
The camera is a huge success! An accident opponent claimed that our driver drove in red. The film showed green. We sent in the film and the opposing insurance company paid off without hesitation. The camera cleared the case. Before that there would have been a court case and 50:50. A functioning camera saves the company money for unnecessary litigation. In the reverse case, where the driver tries to save the deductible (for a short time), clarity can be created using the camera.
The basic requirements for this are:
For this we reward you with a premium of € 250 (damage insurance) and also € 250 (liability insurance, if applicable) in the event of a culpable accident (will be deducted from the deductible; the deductible is now only € 1,000). In the event of an accident through no fault of your own, we will reward you with a premium of € 250.
You are not allowed to carry out any additional work on the vehicle yourself. If necessary, such installations are - exclusively! - carried out by our workshop. Additional installations are possible in principle.
Whether it's a taxi or a rental car, there is no smoking in the vehicles, for the driver just as much as for the passengers. The driver is responsible. You will also be penalized if you do not - however, the passenger smokes! This is so prescribed by law.
If nevertheless somebody has smoked in the vehicle, we must ventilate and clean it! Cleaning is costly. Please spare us the work and yourself the cleaning costs, or the high fines handed out by the police. Thank you.